The Best Customer Service Skill is Discretion

The Best Customer Service Skill is Discretion

Gas station attendants have a unique view of society. I learned this at age sixteen when I started working at the neighborhood station in my small, suburban town.

It was a Getty, tucked in a residential area and offering food essentials, convenience products, and impulse indulgences.

The owner knew most customers by name and encouraged me to make as many personal relationships as possible. It wasn’t a good fit. Read More

Newspaper Love Affair

Newspaper Love Affair

I love to hold a newspaper in my hand, to read it and to feel it. Paper is, admittedly, not the most effective way to get the news. I have a system for rehabilitating waterlogged copies and my snowblower has had a run in with one or two, but the overall user experience can’t be beat.

The sound of the pages turning, the satisfaction of completing a good fold to keep the section crisp. It isn’t a good Sunday unless there’s a little bit of ink smudged on my hands. Read More

Why I’m More Embarrassed by My Nice Camera than By My Crappy TV

Why I’m More Embarrassed by My Nice Camera than By My Crappy TV

The first thing everyone notices when they walk into my house is the old box TV sitting prominently in my front living room. This seems like a source of embarrassment to most people, as one time, the front door hadn’t even shut when a visiting ten-year-old asked “How can you watch that thing!?”

It was perhaps the first picture tube his entitled little eyes had ever seen. Read More